Refund & Cancellation Policy

1. Free Services for Buyers & Tenants

Ghar Developer does not charge any upfront registration fees, browsing fees, or site visit charges to individuals exploring houses, plots, or commercial spaces. You will never be asked to make payments to view a property or meet our on-ground inspection teams.

2. Seller Service Charges & Promotion Packages

To maintain high verification standards, conduct physical site photography, and connect sellers with authentic pre-screened buyers, we charge a nominal service fee to property sellers, owners, and developers. Cancellation terms for these services are as follows:

• Cancellation Prior to Verification & Publishing (100% Refund): If a seller subscribes to a promotional listing or service package and requests cancellation before our team conducts physical site verification or activates the listing, a full 100% refund of the net paid fee will be returned.
• Technical Non-Delivery (100% Refund): In the event that a paid listing or advertisement fails to display due to server downtime or technical platform failure exceeding 48 consecutive hours, the campaign will either be extended at zero cost or fully refunded upon client preference.
• Mid-Campaign Cancellation: Once a property promotion has gone live and generated visitor inquiries, refunds are calculated on a pro-rata basis depending on active listing runtime, less actual ground verification and onboarding expenses.
• Completed / Facilitated Deals: Success service fees payable upon successful deal conclusion (sale deed execution or registered lease) are non-refundable once the transaction is finalized.

3. Construction Works & Contractor Bookings

For construction services (including architectural drawings, building material supply, or specialized equipment bookings arranged through our platform):

• Advance project booking amounts are governed by the specific construction milestone contract signed between the client and the respective builder/contractor.
• If equipment or crew booking is cancelled at least 48 hours prior to the scheduled mobilization date, advance amounts are eligible for refund less actual logistics mobilization expenses.

4. Non-Refundable Circumstances

Refunds cannot be issued under the following circumstances:

• When a listing is taken down or suspended due to submission of fraudulent land ownership documents, misleading pricing, or violation of our Terms of Service.
• Government statutory charges, stamp duty research fees, or official revenue department search fees already disbursed on behalf of the customer.
• Change of mind after a promotional campaign has concluded its agreed duration and generated documented customer inquiries.

5. Refund Request Workflow & Timelines

Requesting a refund is simple and structured:

1. Submit Your Request: Email your cancellation request to contact@ghardeveloper.com with the subject line "Refund Request – [Your Invoice/Listing ID]".
2. Verification: Our billing team will verify campaign delivery status and transaction details within 24 to 48 business hours.
3. Approval & Credit: Upon approval, refunds are initiated immediately and credited directly back to the original payment source (Bank Account / UPI / Debit Card) within 5 to 7 business banking days.

6. Billing & Accounts Help Desk

For billing inquiries, payment confirmation receipts, or cancellation assistance, our dedicated accounts desk is ready to help: